First Year

First Name*
Last Name*
Student ID #*
Email*
Year Level*
Courses of Study*
Campus of Study*
Student Type*
Questionnaire
1. Did you attend O Week in Study Period 2, 2018 or Study Period 1, 2018?*
- Yes
- No
You can catch up on vital orientation information by visiting GetReady4Uni at the New Students website.
2. Did you use the GetReady4Uni website to help you transition into university life?*
- Yes
- No
You can catch up on vital orientation information by visiting GetReady4Uni at the New Students website.
3. Have you been reading the regular emails to new students with tips and actions for success?*
- Yes
- No
JCU is sending new students regular emails with tips and actions to improve their success and make a smooth transition into university life. Check your JCU email Inbox and catch up on ‘preparation, orientation and success’ emails for commencing students.
4. Do you know who your First Year Experience Coordinator and College Student Support Officer is for your course?*
- Yes
- No
College Student Support Officers can help you manage your study load, provide referrals to JCU services, and help if you are experiencing challenges in your study. First Year Experience Coordinators can also assist with your transition into university and are academic staff members that lead orientation activities for your course and understand the challenges that new students face. They can provide advice and strategies for success.
5. Do/did you have a Student Mentor for your first study period?*
- Yes
- No
Student Mentors are trained experienced students in your course who volunteer their time to help you succeed in your first study period. Visit the JCU Student Mentor website to 'Find a Mentor' for your course and contact them today.
6. Do you know that The Learning Centre website has resources to help you with your studies?*
- Yes
- No
The Learning Centre has a full range of resources available to you to help with your time management, assignments and exam preparation, as well as academic writing, maths, statistics and English language development.
7. Do you know where to find information about subject assessments?*
- Yes
- No
To access information about assessments for your subjects, log into LearnJCU from the Learn Gateway, select a subject, and access your Subject Outline under ‘About this Subject’ or 'Subject Content' link for all the details about assessment types, due dates, percentages, and marking criteria.
8. Have you created weekly and semester study planners, and know the recommended study hours per subject?*
- Yes
- No
Weekly and Semester Study Planners are available at the The Learning Centre website to help with your time management and success. You are expected to spend 10 hours/ week studying, including class attendance, independent study and assessment preparation time. However, there will be times when you may need to spend more than 10 hours a week to ensure you complete all work required.
9. Do you know you can access free after hours academic skills support online?*
- Yes
- No
Studiosity is a free after hours academic support service and is available via TOOLS on any LearnJCU subject site. Students have access to 100 mins of support per semester, which can be used for live chat with a tutor or writing feedback.
10. Have you entered your current contact details in eStudent (including emergency contact)?*
- Yes
- No
Use eStudent to update your contact details by going to the My Details tab. You can also use eStudent to enrol, withdraw or check your subject enrolment; pay your fees; submit Commonwealth Assistance Forms; register for classes; check your results; and apply for scholarships.
11. Do you know where to find details around payment/deferment of your fees, and where to find out about census date?*
- Yes
- No
Pay your fees online via the ‘My Finances’ tab in eStudent. Alternative payment, as well as deferment details, can be found on your Fee Statement which you can generate in eStudent – JCU does not send invoices to students. If you are deferring your fees, go to the My Commonwealth Assistance tab to check your HELP forms are submitted and approved. See 'Important Dates' on the JCU website.
12. Have you used One Search to access high-quality information for your assignments?*
- Yes
- No
One Search is available from the Library homepage - use it to access print books, ebooks, scholarly full text journal articles, LibGuides and more.
13. Have you identified the referencing style/s you need to use for your assignments and accessed your subject LibGuide?*
- Yes
- No
Check your Subject Outline to ensure you are using the recommended style and then find out how it’s done from the Referencing LibGuide. Course specific LibGuides can also be found with topics specific to your discipline area and for some subjects as well.
14. Do you know how to contact InfoHelp for library and information technology help?*
- Yes
- No
InfoHelp is your first point of contact for assistance with library and IT questions. Staff can help connect laptop/mobile devices to wi-fi and provide first tier IT support, locate information for assignments and assist with referencing. You can get in touch via the live Chat button, the online help form, or via phone.
15. Do you know how to upload an assignment on LearnJCU?*
- Yes
- No
Navigate to the Learn Gateway and select the ‘Guides’ menu from the top options. Choose 'Student Guides' and under the 'Assessment and Feedback' section you will see a 'Submitting Assignment' link, which contains a short tutorial and instructions.
16. Have you got a copy of the Career Action Plan?*
- Yes
- No
Graduate employment is highly competitive, so students needs to start preparing from their first year at university. Start ticking off the checklist items in the Career Action Plan to secure your dream job in the future.
17. Are you aware that you can register with AccessAbility Services if you have a disability, injury or health condition that impacts on your studies?*
- Yes
- No
The Student Equity and Wellbeing unit provides you with free, professional and confidential support, information and referrals to assist you to develop the capacity and resources to study eﬀectively. For information or to book an appointment call: 4781 4711 (TSV) or 4232 1150 (CNS); email studentwellbeing@jcu.edu.au. Appointments are available Monday to Friday via Skype, phone or in person.
18. Are you aware that you can access free and confidential support in a safe and supporting environment through JCU Counselling?*
- Yes
- No
The Student Equity and Wellbeing unit provides you with free, professional, and confidential support, information and referrals to assist you to develop the capacity and resources to study eﬀectively. For information or to book an appointment call: 4781 4711 (TSV) or 4232 1150 (CNS); email studentwellbeing@jcu.edu.au. Appointments are available Monday to Friday via Skype, phone or in person.
19. Do you know where to find information about JCU’s Respect.Now.Always campaign, as well as safety and wellbeing?*
- Yes
- No
JCU is proud to be a part of the Respect. Now. Always. campaign - a national initiative led by Universities Australia to highlight our determination to ensure students and staff are safe from discrimination and sexual harassment. For more information, including how to report an incident and where to obtain support go to the JCU Safety and Wellbeing website.
20. Do you know about the ‘Ask Us' portal and how to ask a question about your studies or JCU?*
- Yes
- No
‘Ask Us’ provides answers to commonly asked questions at any time of the day or night. Visit jcu.custhelp.com to ask a question.
21. Have you updated your address and contact phone number on eStudent since arriving in Australia?*
- Yes
- No
It is a condition of your student visa that you advise us of your semester residential address within seven days. If you haven’t done so – go to eStudent now and update it under ‘My Details’. If you have difficulties please visit the Student Centre.
22. Have you received your Overseas Student Health Cover card or set up the OSHC app?*
- Yes
- No
You should have your OSHC ready to use before you need it. You need to update your policy details online and either download the OSHC app or order a card online. oshcallianzassistance.com.au. Not applicable to students from Belgium, Norway & Sweden.
Did this activity help you identify or remember important information for academic success?*
- Yes
- No
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Middle & Final Years

First Year

Questionnaire