First Year

First Name*
Last Name*
Student ID #*
Email*
Year Level*
Courses of Study*
Campus of Study*
Student Type*
Questionnaire
1. Did you attend O Week in your first study period?*
- Yes
- No
You can catch up on vital orientation information by visiting the GetReady4Uni website.
2. Did you use the GetReady4Uni website to help you transition into university life?*
- Yes
- No
You can catch up on vital orientation information by visiting the GetReady4Uni website.
3. Do you know who your First Year Experience Coordinator and College Student Support Officer is for your course?*
- Yes
- No
College Student Support Officers can help you manage your study load, provide referrals to JCU services, and help if you are experiencing challenges in your study. First Year Experience Coordinators can also assist with your transition into university and are academic staff members that lead orientation activities for your course and understand the challenges that new students face.
4. Do/did you have a Student Mentor for your first study period?*
- Yes
- No
Student Mentors are trained experienced students in your course who volunteer their time to help you succeed in your first study period. Visit the JCU Student Mentor website to 'Find a Mentor' for your course and contact them today.
5. Do you know that The Learning Centre website has resources to help you with your studies?*
- Yes
- No
The Learning Centre has a full range of resources available to you to help with your time management, assignments and exam preparation, as well as academic writing, maths, statistics and English language development.
6. Have you created weekly and semester study planners, and know the recommended study hours per subject?*
- Yes
- No
Weekly and Semester Study Planners are available at the The Learning Centre website to help with your time management and success. You are expected to spend 10 hours/ week studying, including class attendance, independent study and assessment preparation time. However, there will be times when you may need to spend more than 10 hours a week to ensure you complete all work required.
7. Do you know you can access free after hours academic skills support online?*
- Yes
- No
Studiosity is a free after hours academic support service and is available via TOOLS on any LearnJCU subject site. Students have access to eight (8) interactions per semester, which can be used for live chat with a tutor and/or writing feedback.
8. Do you know where to find information about subject assessments?*
- Yes
- No
To access information about assessments for your subjects, log into LearnJCU from the Learn Gateway, select a subject, and access your Subject Outline under ‘About this Subject’ or 'Subject Content' link for all the details about assessment types, due dates, percentages, and marking criteria.
9. Do you know how to upload an assignment on LearnJCU?*
- Yes
- No
Navigate to the Learn Gateway and select the ‘Guides’ menu from the top options. Choose 'Student Guides' and under the 'Assessment and Feedback' section you will see a 'Submitting Assignment' link, which contains a short tutorial and instructions.
10. Have you entered your current address and contact details in eStudent (including emergency contact)?*
- Yes
- No
Use eStudent to update your contact details by going to the My Details tab. You can also use eStudent to enrol, withdraw or check your subject enrolment; pay your fees; submit Commonwealth Assistance Forms; register for classes; check your results; and apply for scholarships. For international students, it is a condition of your student visa that you advise us of your semester residential address within seven (7) days of arrival.
11. Do you know where to find details around payment/deferment of your fees, and where to find out about census date?*
- Yes
- No
Pay your fees online via the ‘My Finances’ tab in eStudent. Alternative payment, as well as deferment details, can be found on your Fee Statement which you can generate in eStudent – JCU does not send invoices to students. If you are deferring your fees, go to the My Commonwealth Assistance tab to check your HELP forms are submitted and approved. See 'Important Dates' on the JCU website.
12. Have you identified the referencing style/s you need to use for your assignments and accessed your subject LibGuide?*
- Yes
- No
Check your Subject Outline to ensure you are using the recommended style and then find out how it’s done from the Referencing LibGuide. LibGuides are also available for your discipline area and for some subjects as well.
13. Do you know about One Search and how to contact InfoHelp for library and information technology help?*
- Yes
- No
One Search is available from the Library homepage - use it to access print books, ebooks, scholarly full text journal articles, LibGuides and more. InfoHelp is your first point of contact for assistance with library and IT questions. Staff can help connect laptop/mobile devices to wi-fi and provide 1st tier support, locate information for assignments and assist with referencing. Staff work at the InfoHelp desks located in the ground floor of the Cairns & Townsville libraries, or get in touch via live Chat, the online help form, or via phone.
14. Do you know where to find information online about JCU Careers and Employability?*
- Yes
- No
JCU Careers and Employability website provides a wide range of self-access resources including career snapshots, course-specific resume examples, career action plans, job listings, employability and enterprising mindset modules and much more. Graduate employment is highly competitive, so students needs to start preparing from their first year at university.
15. Are you aware that you can register with AccessAbility Services if you have a disability, injury or health condition that impacts on your studies?*
- Yes
- No
The Student Equity and Wellbeing unit provides you with free, professional and confidential support, information and referrals to assist you with wellbeing challenges you may be facing while studying. For information or to book an appointment call: 4781 4711 (TSV) or 4232 1150 (CNS); or email studentwellbeing@jcu.edu.au. Appointments are available Monday to Friday.
16. Are you aware that you can access free and confidential support in a safe and welcoming environment through JCU Counselling?*
- Yes
- No
The Student Equity and Wellbeing unit provides you with free, professional and confidential support, information and referrals to assist you with wellbeing challenges you may be facing while studying. For information or to book an appointment call: 4781 4711 (TSV) or 4232 1150 (CNS); or email studentwellbeing@jcu.edu.au. Appointments are available Monday to Friday.
17. Do you know where to find information about JCU’s Respect.Now.Always campaign, as well as safety and wellbeing?*
- Yes
- No
JCU is proud to be a part of the Respect. Now. Always. campaign - a national initiative led by Universities Australia to highlight our determination to ensure students and staff are safe from discrimination and sexual harassment. For more information, including how to report an incident and where to obtain support go to the JCU Safety and Wellbeing website.
18. Do you know about the ‘Ask Us' portal and how to ask a question about your studies or JCU?*
- Yes
- No
'Ask Us' provides answers to commonly asked questions at any time of the day or night. Visit jcu.custhelp.com to ask a question.
19. Have you connected with staff in the JCU Indigenous Education and Research Centre? (Australian Aboriginal and Torres Strait Islander Students Only)*
- Yes
- No
- Not applicable
The JCU Indigenous Education and Research Centre provides support to Australian Aboriginal and Torres Strait Islander students in all courses and year levels. The Centre has Indigenous Academic Support Officers and Indigenous Student Support Advisors who provide personalised support to help students transition into university, stay and succeed.
19. Have you received your Overseas Student Health Cover card or set up the OSHC app?*
- Yes
- No
You should have your OSHC ready to use before you need it. You need to update your policy details online and either download the OSHC app or order a card online. oshcallianzassistance.com.au. Not applicable to students from Belgium, Norway & Sweden.
Did this activity help you identify or remember important information for academic success?*
- Yes
- No
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Middle & Final Years

First Year

Questionnaire